SHIPPING
The order confirmation including your order number is sent by email once we receive your order.
We do our best to process all orders placed on business days within 24 hours. If this is not your case, please give us some extra time, we do everything to get your order to you in the shortest time possible. If you wait more than 5 business days without hearing from us, send us a message, there might be a problem we do not know about yet.
As soon as your order is packed by our warehouse team and ready to be dispatched, we will send you another email with a tracking number of your package. Please note we create the tracking number prior to handling the package to the shipping company. The tracking number is active once it is processed by the shipping company.
You can track the adventures of your package simply by entering the tracking number to the Track Shipment finder here https://gls-group.eu/ or here http://parcelsapp.com
Please note it is in your interest to track your own package. You will not be updated about the delivery status by email or text message.
We work with GLS shipping service and their partner companies. You can use any GLS ParcelShop near your address. Contact the courier or customer service line of the shipping company to change your delivery address. A delivery notification will be sent via text message when your package is ready to be collected. Once your package status is ready for delivery the courier will deliver the package.
Please note it is important to provide a telephone number for the courier to contact you and an address that is clear and reachable (e.g. name on the doorbell, reception desk, company name, floor number). If this information is missing, the package status can be changed to Could not be delivered or Recipient not reached. In this case please contact the customer service line of the shipping company and have your tracking number ready. They will assist you with contacting the courier or correcting the delivery address info.
We ship all orders from Bratislava, Slovakia.
Monday – Friday
10:00 – 18:00 CET
with the exception of Slovak National Holidays
EUROPEAN UNION
All orders within the European Union will not be subject to any additional charges.
Postage in Slovakia is from 3,20 EUR. If you use the DPD service.
Postage in Slovakia is from 6,50 EUR. If you use the Packeta service.
Postage for other countries in the European Union is from 7,60 EUR.
INTERNATIONAL SHIPPING
All international orders may be subject to additional charges such as local import duties and taxes we are not responsible for.
Switzerland 5 – 14 business days 15 EUR
UK 5 – 14 business days 20 EUR
USA 5 – 14 business days 20 EUR
World 5 – 14 business days 20 EUR
Delivery times are provided as guidelines only.
If you refuse your order or if we cannot deliver the goods because of wrong or faulty information, we will deduct the shipping and any other fees such as import taxes and duties that have been added, from your refund.
Did not find an answer for your question? Contact us at info@loveorpussy.com and we will get back to you shortly.
RETURNS AND EXCHANGES
Returns and exchanges
We have a 14 days return policy, which means you have 14 days after your order is delivered to ship it back for an exchange or refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In case of exchange or return please contact our customer service by Complaint form including your order number and information on items you would like to exchange / return.
Any exchange or return without a previous email notification won’t be accepted and refunded.
CUSTOMER SERVICE OFFICE HOURS
Monday – Friday
10:00 – 15:00 CET
with exception of Slovak National Holidays
HOW TO EXCHANGE OR RETURN?
You may return all full price items within 14 days of delivery for a full refund. To start a return, contact us with Complaint form. If your return is accepted, we’ll send you instructions on how and where to send your package.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You should expect to receive your refund usually within two weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on final sale items or gift cards.
There are certain situations where only partial refunds are granted:
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 14 days after delivery
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We only replace items if they are full price, defective or damaged.