Terms and conditions
The following terms and conditions govern the administration and obligations of the contracting parties, which result from the sales contract concluded between the seller : Projector s. r. o., I No .: 47 49 7211, Hviezdna 1236/7 , Malinovo 900 45, registered in the Commercial Register of the City Court Bratislava III, section: s.r.o. , file number: 172269/B ( hereinafter referred to as " sellers " ) and the buying customer . The subject of this contract is the purchase and sale of goods on the website of the seller .
Contact details of the seller : _
Projector s. r. o., I No .: 47 49 7211, Hviezdna 1236/7 , Malinovo 900 45, registered in the Commercial Register of the City Court Bratislava III, section: s.r.o. , file number: 172269/B
number : 2023930018
I VAT number : SK 2023930018
Operation : Hviezdna 1236/7, 900 45 Malinovo
Telephone : +421 904 960 756
E-mail: info@loveorpussy.com
Supervisory body :
Slovak Trade Inspection ( SOI ) _
SOI Inspectorate for the Bratislava region
Bajkalská 21/A, PO BOX no. 5, 820 07 Bratislava
Department of Supervision
ba@soi.sk
tel. no . 02/58 27 21 72, 02/58 27 21 04
fax no . 02/58 27 21 70
http://www.soi.sk
http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi
1.1. These terms and conditions as written in the day of the purchase form an integral part of the contract. In the case of a purchase where an alternative contract in written form deviates from these terms and conditions, the terms and conditions given by the alternative contract will take precedence over these. The newly agreed business conditions must not be in conflict with other legal amendments (shortening the period for returning goods , the warranty period etc.)
1.2. For the purposes of these terms and conditions, a supplementary contract means a contract in which the buyer acquires goods or is provided with a service that is related to the subject of the of the contract, if the goods are delivered or the service is provided by the seller or a third party based on their agreement.
1.3. The displayed purchase price for the goods on any website of the electronic store, which is operated by the seller, also includes added tax in the specified amount according to the legislation of the Slovak Republic. It does not include the price for shipping of goods, or other optional services. All sales and other promotions are valid while stocks last, unless stated otherwise for the specific item.
1.4. The seller has the right to adjust the selling price of the goods, which is listed on the website of the electronic store in the operation of the seller at any time. Such a change does not apply to purchase contracts concluded before the price change, regardless of the delivery status of the goods in question
2. Method of purchase contract conclusion
2.1. A purchase contract is concluded based on a proposal sent by the buyer to the seller as a form filled in and sent via the seller 's website of which he sent him a draft for its conclusion. The subject of the contract is the transfer of the ownership right to the goods specified by the buyer for the purchase price and under the conditions specified in this order (hereinafter referred to as the " order " ) .
2.2. After sending the order, the acceptance of the order will be sent to the buyer’s email address generated automatically by the electronic system of the seller ( hereinafter referred to as "order confirmation"). If necessary, it is possible that all additional information regarding the buyer 's order can be sent to the buyer 's e-mail address.
2.3. The confirmation of delivery of the order contains information that the order has been delivered to the seller, but it is not an acceptance of the purchase contract.
2.4. Subsequently, information will be sent to the buyer 's e-mail address, notifying the buyer about the fact that the order has been accepted (hereinafter referred to as "order acceptance"). The content of order acceptance includes the name and specification of the goods subject of the purchase contract, the price of the goods and/or other services, the estimated delivery the of the goods, the name and the place where the goods are to be delivered, the conditions, and price of transportation of the goods to the agreed place of delivery, information about the seller, such as business name, address, ICO, etc. Other information may be included in the notification if deemed necessary.
2.5. The conclusion of the purchase contract occurs with the delivery of the order acceptance in electronic or written form.
2.6. The seller has clearly, unambiguously, comprehensibly informed the buyer in an unmistakable way before sending the order about pre - contractual information concerning complaints, payment, business, transport and other conditions by ensuring the following: _
the main characteristics of the goods or the nature of the service was made available by the seller on the relevant catalog page of the electronic store and in a reasonable extent defined by the used means of communication and goods or services.
The trade name and residence of the seller was listed relevant sub - page of the seller 's electronic store and in article. 1 of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store
Listing the telephone number of the seller along with any other contact information that is important for the buyer 's contact with the seller, including his e - mail address, on the relevant sub - site of the seller 's electronic store and in article. 1 of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store,
The seller's address, where the buyer can make a complaint about goods or services, file a complaint or other initiative, was provided in article.1 of these terms and conditions, located on the appropriate subpage of the seller 's electronic store
The total price of goods or services including sales tax and all other taxes or if, due to the nature of the goods or services, the price cannot be adequately determined in advance, the way in which it is calculated, as well as the costs for transport, delivery, postage and additional costs and fees, or, if these costs a fees cannot be determined in advance, the fact that the buyer will be obliged to All this information is to be provided by the seller on the relevant catalog page of the electronic store
Information regarding payment conditions, delivery conditions, regarding the period by which the seller is to deliver the goods, or provide a service, information regarding procedures for applying and processing complaints, appeals of the buyer 's incentives informed by of the relevant articles of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store.
Information regarding the right of the buyer to withdraw from the purchase contract, regarding conditions, deadlines and the procedure for exercising the right to withdraw from the contract informed in article. 10 of terms and conditions, which are located on the appropriate subpage of the seller 's electronic store
Providing a form for withdrawing from the purchase contract informed in article. 10a in the annex to these terms and conditions, located on the appropriate subpage of the seller 's electronic store.
Providing the information that if the buyer withdraws from the purchase contract, the buyer will bear the costs associated with the return of the goods to the seller according to § 10 par.3 of Act No. _ 102/2014 Collection on consumer protection when selling goods or providing services on the basis of a contract concluded remotely, or a contract concluded outside the business premises of the seller and about change a amendments to certain laws ( hereinafter referred to as the " Consumer Protection and Remote Selling Act " ), and if he also withdraws from the purchase contract, the costs of returning the goods, which due to their nature cannot be returned through the post office, as depicted in art . 10 of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store
Providing information on the obligation of the buyer to pay the seller the price for the actual subject of transaction provided under § 10 par . 5 Act on Consumer Protection in Remote Selling, if the buyer withdraws from the service contract after giving the seller express consent under § 4 par. 6 of the Act on Consumer Protection in Remote Selling informed in Art . 10 of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store
Providing information about circumstances under which the buyer loses the right to withdraw from the contract informed in Art . 10 of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store,
Providing information about the liability of the seller for defects in goods or services according to section § 622 a 623 of the Civil Code informed in Art . 8 of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store,
Providing information about the existence and details of the warranty provided by the manufacturer or seller according to stricter principles as established by section § 502 of the Civil Code , if the manufacturer or seller provides it, as well as information about the existence and on the conditions of assistance and services provided to the buyer after the sale of goods or the provision of services, if such assistance is provided , informed on the relevant catalog page of the sales electronic store and Art . 9 of these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store,
Providing information about the existence of relevant codes of conduct, which the seller has undertaken to observe, and enabling the buyer to obtain them. This information is located on the relevant catalog page of the electronic store, _
Providing information about the duration of the contract, if it is a contract concluded for a certain period of time; or a contract concluded for an indefinite period or if it is a contract in which its validity is automatically extended. These and information regarding the terms of termination of the contract are made available to the buyer on the relevant catalog page of the electronic store of the seller and in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store,
Information regarding the minimum duration of the buyer 's obligations arising from the purchase contract, if the purchase contract results for the buyer, is provided on of the catalog page of the electronic store of the seller and in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store,
Information regarding the obligation of the buyer to pay an advance, or provide other financial security at the request of the seller and on the conditions that apply to its provision, if the purchase contract requires such, is provided on the relevant catalog page of the electronic store and in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store,
Information regarding the functionality, including applicable technical protection measures to secure the electronic content, if appropriate, is provided on the relevant electronic catalog page of the seller’s store and in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store
Information regarding the compatibility of the electronic content with hardware and software, of which the seller knows or is reasonable to expect , if it is appropriate , is provided on the relevant electronic catalog page of the seller’s store and in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store
Information regarding the possibility of a of out -of - court dispute resolution through the system of alternative dispute resolution , if the seller undertakes to use this system , is provided on the relevant electronic catalog page of the seller’s store and in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store
Information regarding, the necessary actions to conclude the purchase contract , provided by describing these necessary actions in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store _ _ _ _ _
Information regarding the fact that the purchase contract will be deposited in electronic form with the seller and is available to the buyer after the buyer requests it in writing and informs the seller, is provided on the relevant catalog page of the electronic store and in these terms and conditions, which are located on the appropriate subpage of the seller 's electronic store , _ _ _ _
Information regarding the fact that the language offered for the conclusion of the contract is Slovak , is provided by the seller on the relevant catalog page of the electronic store and in these terms and conditions , which are located on the appropriate subpage of the seller 's electronic store . _ _ _ _
2.7. Unless the seller has fulfilled his information obligation according to point 2.6 . _ _ letter e ) of these commercial and complaint conditions , the buyer is not obliged to pay these additional costs or fees .
3. Rights and obligations of the seller
3.1. The seller is obliged to: _
a) in the case of confirmation of the order in the form of acceptance, the seller is obliged to deliver the goods to the buyer in the agreed quantity , term , quality and to pack and ensure transportation necessary for its preservation and protection,
b) ensure that the delivered goods meet the valid legal regulations of the Slovak Republic,
c ) send a confirmation of the conclusion of the purchase contract on a permanent medium , such as e -mail. The confirmation must be sent without delay and must contain all the information listed in 2.6 . including the form for withdrawing from the purchase contract.
d) together with the goods, hand over to the buyer in electronic or written form at the latest all the necessary documents for obtaining and use of the purchased goods, as well as other documents that are prescribed by the valid legal regulations of the Slovak Republic, such as a manual in the Slovak language , a delivery note , a guarantee note and a tax document .
3.2. The seller has the right to be properly and timely paid the purchase price for the delivered goods by the buyer.
3.3. In case of unavailability of the goods or goods running out of stock, resulting in a situation where the seller is not able to deliver the goods to the buyer within the period agreed upon in the purchase contract , determined by these commercial and claims conditions or for the agreed purchase price , it is the obligation of the seller to offer the buyer an alternative option of goods, or the possibility of withdrawing from the purchase contract for the buyer (cancellation of orders ). Withdrawal from the purchase contract or cancellation of the order is possible by sending an e -mail to the buyer. In case of payment of the purchase price by the buyer or its part , it is the obligation of the seller to return all payments and that is, the purchase price or its part has been paid , including the costs of transport , delivery and postage and other costs and fees within 14 days from the date of delivery e-mail about withdrawing from the purchase contract or cancellation of the order to the buyer 's designated account , unless the contracting parties agree otherwise . In case of payment of the purchase price by the buyer or its part, the seller is obliged to return the already paid purchase price or its part within 14 days from and delivery of withdrawal from the purchase contract to the buyer .
4. Rights and obligations of the buyer
4.1. The seller informs the buyer of the obligation to pay the purchase price. This obligation is a part of the order.
4.2. Buyer 's rights: The buyer has the right for delivery of the goods in the: quantity, quality, date and at a place agreed by the contracting parties .
4.3. Obligations of the buyer:
a) pay the agreed purchase price to the seller within the agreed due date, including costs for delivery of the ordered goods ,
b) take over the goods that were ordered and delivered
c) confirm receiving the goods by signing (or by the signature of a person authorized by him) of the delivery note.
Delivery and payment terms
5.1. For each product on the website of the electronic store, the usual availability of the product is indicated as well as the dispatch date.
5.2. The seller is obliged to deliver the item to the buyer without delay, no later than 30 days from the date of conclusion of the purchase contract, unless otherwise agreed in the purchase contract. If the seller has not fulfilled this obligation, the buyer may ask him to deliver the item within a reasonable additional period. If the item is not delivered even within this additional reasonable period, the buyer is entitled to withdraw from the contract.
5.3. The seller is entitled to ask the buyer to take over the goods even before the deadline for the delivery of the goods stated in the purchase contract.
5.4. The buyer 's obligation is to take over the goods at the agreed place, according to the purchase contract, or in another way, before the delivery deadline of the goods ( hereinafter referred to as "place") . The buyer is obliged to take over the goods within the time frame that the seller or his representative is authorized to deliver the goods and agreed by the buyer in the purchase contract or in another way in the time before the delivery of the goods deadline ( hereinafter referred to as the " Time Range " ) .
5.5. If the seller delivers the goods to the buyer to the place and within the time frame, it is the buyer 's obligation to take over the goods personally, or to ensure that a person authorized by the buyer takes over the goods. The buyer is obliged to sign the protocol: on the payment of the purchase price, on the delivery and on handing over of the goods. It is the duty of the third party authorized to take over the goods to submit a copy of the acceptance order to the seller. The moment the goods are delivered to the buyer, the goods are considered delivered. Delivery of the goods to the buyer means the delivery of the goods to the Location, their acceptance by the buyer or by a third party authorized by the buyer and signing the protocol on payment of the purchase price, delivery and takeover of goods by the buyer or a third party authorized by the buyer.
5.6. The buyer can check the contents of the shipment, the packaging of the goods, and the goods, immediately after delivery, in the presence of the seller 's representative, e.g. the courier. If a defect in the goods is detected, it is the obligation of the seller 's representative to allow the buyer to draw up a note on the nature and extent of the defect in the goods, the validity of which is to be guaranteed by the seller’s representative. With such note delivered to the seller, the buyer can refuse to accept the delivered goods with a defect or confirm the delivery of the goods with a defect and follow up , in accordance with Art . 8 of these business and complaint conditions to apply for a complaint of product defects with the seller or a person designated by him. If the buyer refuses to accept the delivered goods with defects, all the costs incurred for the purpose of returning the goods to the seller will be paid by the seller.
5.7. In case of non -delivery of the goods by the seller, the buyer is entitled within the period specified in point 5.2 . of these business conditions, to withdraw from the purchase contract and the seller is obliged to return the already paid purchase price or its part to the buyer within 14 days from the moment of delivery of withdrawal from the purchase contract. Funds are to be transferred to a bank account specified by the buyer.
6. Purchase price
6.1. The purchase price for the goods, which was agreed upon in the purchase contract between the buyer and the seller, is stated in the order acceptance ( hereinafter referred to only as the " purchase price " ). In the event that the purchase price stated in the confirmation of delivery of the order is higher than the price for identical goods stated in the offer of the electronic store at the time of sending the order to the buyer , before delivery an electronic message is to be delivered to the buyer containing information about the offer of a new purchase price in other amount , which is considered a proposal by the seller to conclude a new purchase contract, which the buyer must confirm verbally by e - mail or in writing , in order to ensure a valid conclusion of a purchase contract.
6.2. The buyer is obliged to pay the seller the purchase price including the costs of delivery of the goods in cash or by credit card when picking up the goods in person, or by cashless transfer to the seller 's account indicated in the order acceptance or on the seller 's website before taking over the goods.
6.3. When paying the purchase price by cashless transfer to the seller 's account, the moment when the entire purchase price was credited to the seller 's account is considered the day of payment.
6.4. The buyer 's obligation is to pay the seller the purchase price for the agreed goods in period according to the contract, at the latest when taking over the goods.
6.5. The Seller is entitled to refuse delivery of the goods to the Buyer if the Buyer does not pay the Seller the full purchase price by the time the goods are delivered to the Location and the contracting parties did not agree to pay the purchase price for the goods in installments.
6.6. Assembly, delivery of goods and related shipping costs are not included in the purchase price and the seller is not obliged to provide these services to the buyer.
7. Acquisition of ownership and transfer of the risk of damage to the goods
7.1. Ownership of the goods is acquired by the buyer upon full payment of the purchase price for the goods.
7.2. At the moment of receiving of the goods by the buyer or a third party authorized by the buyer from the seller or his representative, authorized to deliver the goods, or if he does not do so in time , then in the time when the seller allows the buyer to handle the goods and the buyer does not take over the goods , the risk of damage to the goods transfers to him .
8. Complaints procedure (warranty , liability for defects , complaints )
8.1. The buyer has the right to have the defect removed free of charge, in a timely and proper manner, in the case of a defect in the goods that can be removed. The seller is obliged to remove the defect without unnecessary delay.
8.2. Instead of removing the defect, the buyer may request the exchange of the goods, or if the defect concerns only a certain part of the goods , the exchange of this part , if provided that the seller does not incur disproportionate costs in view of the price of the goods or the seriousness of the defect.
8.3. The seller can always choose to exchange defective goods for goods without defects, if this does not cause serious inconvenience to the buyer.
8.4. Provided it is a product defect that cannot be removed, and it prevents the product from being properly used as a defect-free item, the buyer has the right to exchange the product or has the right to withdraw from the purchase contract. The same rights belong to the buyer if the defects are removable, but if the buyer cannot, due to the reappearance of the defect after repair, or due to the appearance of multiple such defects, use the products properly.
8.5. In case of other non - removable defects, the buyer has the right to a reasonable discount on the price of the goods.
8.6. The seller has instructed the buyer about his rights arising from the § 622 of the Civil Code (items 8.1 and 8.3 of these terms and conditions) and about the rights that arise from § 623 of the Civil Code (items 8.4 and 8.5 of these commercial complaint conditions ) by placing these commercial and complaint conditions on the appropriate subpage of the seller 's electronic store and enabling the buyer to read them in time before submitting the order.
8.7. The handling of complaints is subject to the seller 's valid complaint procedure, meaning Art . 8. of these commercial and advertising terms and conditions. The buyer was given all relevant information regarding the reclamation procedure and was informed about the conditions and the method of filing a complaint about the goods, including information on where the complaint can be made, and on carrying out warranty repairs in accordance with § 18 par. 1 Act No. _250/2007 Z . from. on consumer protection Act of the Slovak National Council No. 372/1990 Coll. about offenses in wording of later regulations (hereinafter referred to as " the Law ") in the time before the conclusion of the purchase contract by placing these commercial and complaint conditions on the appropriate subpage electronically of the store of the seller the buyer had the opportunity to read them in time before submitting the order.
8.8. The complaint procedure applies to the goods purchased by the buyer from the seller on the website of the electronic store of the seller.
8.9. If the goods show defects for which the manufacturer, supplier or seller is responsible, warranty applies to it and was purchased from the seller, the buyer has the right to claim the seller 's responsibility for product defects .
8.10. The seller suggests the goods to be insured when shipped for a return/repair claim. The seller does not accept “cash on delivery” shipments. The buyer is obliged to fill out the application of the complaint truthfully and state all the required information, indicate exactly the type and the extent of the defect in the goods; the buyer shall also state which of his rights arising from § 622 a 633 of the Civil Code the buyer wishes to exercise.
8.11. The complaint procedure regarding goods that can be delivered to the seller begins on the day when all of the following conditions are met:
a) delivery of the notification about the application of the complaint from the buyer to the seller
b) delivery of the claimed goods from the buyer to the seller, or to a designated person
c) delivery of access codes, passwords etc. associated with the returned goods to the seller, if these are necessary for the proper processing of the claim
8.12. The seller or a designated person will issue a confirmation of the application of the goods complaint to the buyer in a suitable form chosen by the seller, e.g. in the form of an e -mail or in writing, in which he is obliged to accurately indicate the claimed defects of the goods and once again instructs the consumer about his rights, which result from point 8.1. and 8.3. of these terms and conditions ( art . § 622 of the Civil Code ) and the rights that arise from 8.4. and f 8.5. these terms and conditions ( art . § 623 of the Civil Code ). If the claim is made via long - distance communication , the seller is obliged to deliver the confirmation of the claim to the buyer immediately ; if it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, at the latest together with the document on the processing of the claim; confirmation of the application of the complaint does not have to be delivered if the buyer can prove the application of the complaint in another way.
8.13. The buyer is entitled to decide which of his rights within the meaning of § 622 and § 623 of the Civil Code the buyer wishes to apply. The buyer is also obligated to immediately provide information about this decision and to deliver it to the seller. Based on the buyer 's decision \, which of his rights within the meaning of article § 622 and § 623 of the Civil Code applies, the seller or a designated person is obligated to determine the method of handling of the claim under section § 2 letter m) of the Law and to do so immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases, at least if a claim is required complicated technical evaluation of the condition of the goods no later than 30 days from the date of delivery of the claimed goods. After determining the method of handling of the complaint, the seller or designated person will handle the complaint immediately, in appropriate cases the complaint can also be handled later. Processing of the complaint, however, must not take longer than 30 days from the day the complaint is submitted. If the subject of the complaint is taken over by the seller on a later day than the day of application of the complaint, the deadline for processing the complaint under this paragraph shall begin to expire from delivery and takeover of the subject of the complaint; at the latest from the moment when the seller makes it impossible or prevents the taking over of the object of the complaint. After the expiry of the deadline for dealing with complaints, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.
8.14. If the buyer made a complaint about the goods during the first 12 months from the conclusion of the purchase contract, the seller can handle the complaint by rejecting it only on the basis of the statement of an expert or an opinion issued by an authorized, notified or accredited person or the opinion of a person designated to do such evaluation (hereinafter referred to as " expert assessment of the goods" ). Regardless of the result of the expert assessment of the goods, the seller cannot demand from the buyer the reimbursement for the costs of the expert assessment of the goods or other costs arising from the expert assessment of the goods.
8.15. The buyer does not have the right to claim seller’s liability for defects that the seller has informed the buyer about during the conclusion of the contract, or about which the buyer had to be aware based on the circumstances under which the purchase contract was concluded.
8.16. The seller reserves the right to replace defective goods with other faultless goods with the same or better technical parameters, if it does not pose a serious inconvenience to the buyer.
8.17. The seller is not responsible for product defects:
if the buyer did not exercise his right regarding the seller 's responsibility for a defect in the goods until the end of the goods ' warranty period,
defect of the goods is mechanical damage to the goods caused by the buyer,
if the defect in the goods was caused by the use of the goods in conditions that do not correspond to the natural environment where the goods were meant to be used in terms of intensity, humidity, chemical, mechanical effects or similar.
if the defect of the goods was caused by unprofessional handling, service, or neglect of care for the goods,
if the defect in the goods was caused by damage to the goods due to excessive use or use contrary to what is stated as the working conditions in documentation or general principles of usual use of goods,
if the defect in the goods was caused by damage to the goods by irreversible and / or unforeseeable events,
if the defect of the goods was caused by accidental damage to the goods or by accidental deterioration,
if the product defect was caused by unprofessional handling, damage by water, fire, static or atmospheric electricity or another force majeure,
if the defect in the goods arose from handling the goods by an unauthorized person.
8.18. The obligation of the seller is to handle the complaint and end the complaint procedure in one of the following ways:
a) exchange of goods,
b) refund of the purchase price of the goods,
c) delivery of repaired goods,
d ) payment of a reasonable discount from the price of the goods,
e) a written invitation to take over the settlement specified by the seller,
f) a reasoned rejection of goods complaints.
8.19. Seller is obligated to provide information about the method of handling of the complaint and the fulfillment of the complaint in a written document to the buyer no later than 30 days from the date of the claim through a designated person of a postal or courier or delivery service. The seller will inform the buyer of the result of handling of the complaint immediately after the end of the complaint procedure by phone or e-mail and together with goods, or via e–mail a claim fulfillment document will be delivered to the buyer.
8.20. The warranty period is 24 months from the date of delivery of the goods, unless a different warranty period is specified for specific cases.
8.21. In the case of warranty repair of the goods, the warranty period is extended by the time during which the buyer could not use the goods.
8.22. In the case of exchange of goods for new ones, the warranty period begins to run again from the receipt of the new goods, but only for the new goods. In case of exchange of goods for a new one, the buyer will receive a document on which information about the exchange of goods will be given, and any further complaints are applied on the basis of the purchase contract and based on this document.
8.23. In the event of a defect that cannot be removed, the complaint will be dealt with according to the buyer's decision according to 8.13. of these terms and conditions in the following way:
a ) seller will ensure the exchange of the defective goods, or
b) the seller ensures the removal of the defect
8.24. In the case of a removable defect, while the buyer does not determine without delay according to point 8.13 of these terms and conditions, how the complaint is to be dealt with in any way, the seller will deal with the complaint by removing the defect .
8.25. If it is a defect that cannot be removed, or a removable defect repeated several times, or a larger number of different removable defects that prevent the goods from being properly used as without defects, the seller is to handle the complaint claim depending on the buyer 's decision according to point 8.13 of these terms and conditions, in the following way:
by exchanging the goods for other functional goods with the same or better technical parameters, or
if the seller cannot exchange the goods for another, he will process the claim by refunding the purchase price for the goods.
8.26. In the case of a non - removable defect or a removable defect that has been repeated several times, or if there are more than four different removable defects that prevent the proper use of the goods as without defects and the buyer does not immediately determine according to point 8.13 of these terms and conditions, that the complaint is to be dealt with in a specific way, the seller will deal with the complaint by exchanging the goods for another functional goods with the same or better technical parameters .
8.27. Complaint handling applies only to the defects listed in the Notice of application of complaints and in the confirmation of the application of the goods complaint under point 8.12 of these terms and conditions.
8.28. For the purposes of complaints, the occurrence of one removable defect more than twice is considered to be a repeatedly removable defect.
8.29. For the purposes of complaints, the occurrence of more than three different removable defects at the same time is considered a greater number of different removable defects.
8.30. The buyer 's right to claim a defect in the goods is active after he has exercised his right asking the seller for removal of a defect in the goods according to point 8.1. of these terms and conditions regardless of the outcome of the complaint, he is no longer entitled to file a complaint repeatedly for this single defect (not a defect of the same type).
8.31. The provisions of article 8 of these terms and conditions do not expressly apply to entities that do not meet the definition of a consumer as defined in § 2 p . a) Act 102/2014 .
9.1. Personal data and their protection
The contracting parties agreed that the buyer, if a natural person, is obliged to provide the seller with: name and surname, address of permanent residence including postal code, telephone number and an email address.
The contracting parties agreed that the buyer, if a legal entity, is obliged to provide the seller with: business name , registered office address including postal code, company registration number , telephone number and email address.
Buyers can check and change the provided personal data at any time, as well as cancel the registration after logging in to the e-commerce website in the "My profile " section.
The seller hereby informs the buyer that pursuant to Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain laws in wording of later regulations ( hereinafter referred to as " ZnOOÚ " ) the seller as an operator will process the personal data of the buyer without his consent in the process of concluding a purchase contract as the person concerned, since the processing of the buyer 's personal data will be carried out by the seller in pre - contractual relations with the buyer and the processing of the buyer 's personal expenses is necessary for the fulfillment of purchase contract, in which the buyer is one of the contracting parties .
The buyer can express his consent by checking the appropriate box before sending the order According to ZnOOÚ, allowing the seller to process and keep buyer’s personal data , which are mentioned above and / or which are necessary for the purposes of the seller concerning the sending of information about new products, discounts and promotions on the offered goods and processed them in all its information systems related to sending information about new products, discounts and promotions on the offered goods.
The seller is obligated to handle personal data of the buyer with the respect to the valid legal regulations of the Slovak Republic.
The seller declares that, in accordance with ZnOOÚ, personal data will be obtained exclusively for the purposes stated in these terms and conditions.
The seller declares that, in accordance with ZnOOÚ, the seller will obtain personal data for purposes other than those listed in these terms and conditions separately and will ensure that personal data is processed and used exclusively in a way that corresponds to the purpose for which it was collected for and that the seller will not combine them with personal data obtained for other purposes.
The buyer grants the seller consent according to point 9.5 of these terms and conditions for a certain period until the purpose of processing the buyer 's personal data is fulfilled. After fulfilling the purpose of the processing, the seller shall immediately dispose of the personal data of the buyer. The buyer can withdraw consent to the processing of personal data at any time in writing. Consent is rendered invalid in a period of 1 month from the delivery of the appeal to the consent of the buyer to the seller.
Before sending the order, the buyer will be asked to check the box to confirm that the seller has provided him with sufficient, comprehensible information regarding:
Seller’s identification data, which are listed in Article 1. Of these terms and conditions.
Identification data of the third party, which is the company that delivers the ordered goods to the buyer, such that these data are indicated in acceptance,
The purpose of personal data processing, which is the conclusion of a purchase contract between the seller and the buyer.
that the seller will process the buyer 's personal data in the scope of name and surname, address of permanent residence including postal code, telephone number and e-mail address, if the buyer is a natural person or in the scope of business name, registered office address including postal code , company registration number, telephone number and e - mail address if the buyer is a legal entity,
The fact that the buyer is obligated to provide the required personal data,
The seller declares that the seller will process personal data in accordance with good morals and will not act in a way that would contradict ZnOOÚ, or other generally applicable legal regulations and will nor will the seller circumvent them. The seller declares that the consent of the person concerned will not be forced or conditioned by the threat of rejection of the contractual relationship, service, goods as an obligation established for the seller.
The buyer has the right, based on a written request, to demand from the seller,
confirmation whether personal data are being processed,
the purpose of personal data processing,
in a generally comprehensible form, information about the processing of personal data in the information system and its condition in scope:
identification data of the seller and of the seller 's representative, if appointed,
identification data of the intermediary; this does not apply if the seller does not proceed in accordance with § 34 ZnOO Ú in obtaining personal data,
in a generally comprehensible form, accurate information about the source from which he obtained his personal data for processing,
in a generally comprehensible form, a write-off of his personal data, which are the subject of processing,
additional information, which, taking into account all the circumstances and conditions of the processing of personal data, is necessary for the buyer to guarantee its rights under the law and law protected interests, mainly:
instruction on the voluntariness or obligation to provide the required personal data; if the seller obtains the buyer 's personal data on the basis of the buyer 's consent according to ZnOOÚ , the seller will also notify the buyer of the period of validity of the consent , and if the buyer 's obligation to provide personal data is resulting from a directly enforceable legally binding act of the European Union, international agreement to which the Slovak Republic is bound , or by law , the seller will notify the buyer of the legal basis that imposes this obligation on it, and inform the buyer about the consequences of refusing to provide personal data,
information about third parties, if it is assumed or obvious that personal data will be provided to them,
form of publication, if personal data is to be published,
third countries, if it is assumed or obvious that personal data will be transferred to these countries,
correction of the buyer’s incorrect, incomplete or out - of - date personal data, which are the subject of processing,
liquidation of the buyer’s personal data, if the purpose of their processing has been fulfilled; if the subject of processing is official documents containing personal data , the buyer can request their return,
liquidation of the buyer’s personal data, which are the subject of processing if there has been a violation of the ZnOOÚ or other valid legal regulation of the Slovak Republic .
Based on a free written request, the buyer has the right to object to the seller regarding:
the processing of the buyer’s personal data, which the buyer assumes are, or will be processed for the purposes of direct marketing without his consent and to request their liquidation,
use of personal data specified in § 31 for the purposes of direct marketing in postal communication, or
provision of personal data specified in § 31 for the purposes of direct marketing.
Based on a free written request , the buyer has the right to object to the seller 's processing of personal data in cases according to § 31 ZnOOÚ statement of legitimate reasons or the presentation of evidence of unauthorized interference with the buyer’s legally protected interests, which may or may not being a specific case , personal data damaged by the same processing; if this is not prevented by law and it is proven that the buyer 's claim is justified, the seller is obliged to process personal data the buyer objected, block it without unnecessary delay and dispose of them as soon as the circumstances allow.
The buyer, on the basis of a written request or in person, if the matter cannot be delayed, further has the right to object to the seller at any time and not to submit to the seller 's decision, in the case it would have legal effects or a significant impact for him, if such a decision is issued exclusively on the basis of the actions of the automated processing of his personal data. The buyer has the right to ask the seller to review the issued decision by a method other than the automated form of processing, while the seller is obliged to grant such request, in a way that an authorized person will have the decisive role in reviewing the decision ; the seller informs the buyer about the method of examination and the result of the findings within the period according to 18 of these terms and conditions. The buyer does not have this right only if it this is specifically covered by a special law, in which measures are arranged to ensure the legitimate interests of the buyer, or if in the context of pre-contractual relations or during the existence of contractual relations, the seller issued a decision by which he complied with the buyer 's request, or if the seller based on the contract, took other appropriate measures to ensure the legitimate interests of the buyer.
If the buyer asserts his right in writing and from the content of his request it is clear that the buyer is exercising their right, the request is considered to have been submitted under this law; the request submitted by e-mail or fax to the buyer shall be delivered in writing no later than three days from the date of its dispatch.
If the buyer suspects that his personal data is being processed illegally, the buyer can report it to the Office for the Protection of Personal Data. If the buyer does not have full legal capacity, their rights can be exercised by a legal representative.
The seller is obliged to process the buyer 's request in writing under this Article . these terms and conditions, or comply with the buyer 's requirements according to ZnOOÚ and inform the buyer in writing no later than 30 days after receiving the request or claim.
Intent to limit the rights of the buyer according to ZnOOÚ is to be immediately reported by the seller to the affected person in writing and the Office has the protection of personal data.
The seller hereby informs the buyer that in accordance with ZnOOÚ when processing the buyer 's personal data, it is assumed that the buyer 's personal data will be provided and to the following third parties, orrange of recipients :
Transport companies providing transport of goods (DPD Direct Parcel Distribution SK, s.r.o. - with registered office at Pri letisku 5, 821 04 Bratislava - Ružinov district, ID number: 35 834 498, registered in the Commercial Register of the Municipal Court Bratislava III, Division Sro, Insert No. 26367/B.
and
Packeta Slovakia, s r.o., with registered office at Kopčianska 3338/82A, Bratislava - Petržalka 851 01, ID No.: 48 136 999, registered in the Commercial Register of the District Court Bratislava I, Section Sro, Insert No. 105158/B.
10. Withdrawal from the purchase contract
10.1. If it is impossible for the seller to fulfill their obligations arising from the purchase contract, due to an out of stock situation, unavailability of goods, or if the manufacturer, importer or the supplier of the goods described in the purchase contract, interrupted production or made such serious changes that made it impossible to fulfill the seller 's obligations resulting from the purchase contract or for reasons of force majeure or if, even after making all the efforts that can be fairly required of him, he is not able to deliver the ordered goods within the period determined by these terms and conditions, the seller is obliged to immediately inform the buyer about this fact and at the same time, he is obliged to offer the buyer compensation or the possibility for the buyer to withdraw from the purchase contract (cancel the order). In case the buyer withdraws from the purchase contract for the reasons stated in this point of these terms and conditions, the seller is obliged to return to the buyer the already paid deposit for the goods agreed upon in the purchase contract within 14 days from the notification of withdrawal from the contract by transfer to the account specified by the buyer.
10.2. The buyer is entitled to withdraw from the purchase contract without giving a reason why according to § 7 a Act no . _ _ 102/2014 Coll . on consumer protection in distance selling ( hereinafter referred to as the " Act on consumer protection in distance selling ) in a period of 14 days from the receiving of the goods, or from the date of the conclusion of the contract on provision of services or contracts for provision of electronic content not supplied on a physical medium, if the seller has timely and properly fulfilled the information obligations under section § 3 of the Act on Consumer Protection in Distance Selling .
10.3. The buyer has the right, within this period, after receiving the goods, to unpack and try them on in a similar way as is usual when buying in a classic "brick and mortar" store, to the extent necessary to determine the nature, properties and functionality of the goods.
10.4. The beginning of the period for withdrawing from the contract is determined by the day on which the buyer or a third party designated by him takes over all parts of the ordered goods, with the exception of the carrier, or if
a) delivery of goods consisting of several parts or pieces, from the date of acceptance of the last part or the last piece,
b) goods ordered by the buyer in one order, are delivered separately, from the date of receipt of the goods that were delivered last,
c) on the basis of the contract, the seller supplies the goods repeatedly during the defined period, from the day of acceptance of the first delivered goods.
10.5. The buyer can withdraw from the purchase contract, the subject of which is the purchase of goods, even before the withdrawal period begins.
10.6. When withdrawing from the contract, a written form is required, in a way that does not raise doubts that the withdrawal from the contract occurred by mistake or in the form of a note on another durable medium, or using the form that can be found as attachment no . 1 of these terms and conditions. The deadline for withdrawing from the contract is considered to have been preserved if the notice of withdrawal from the contract was sent to the seller no later than the last day of the deadline under section § 7 par. 1 Act on Consumer Protection in Distance Selling.
10.7. Withdrawal from the purchase contract under the transitional clause of these terms and conditions must contain the information required in the form of withdrawal from the purchase contract, as required in the attachment no.1 of these terms and conditions, in particular the identification of the buyer, number and the date of the order, the exact specification of the goods, the method pf how the seller is to return the already received payment, mainly the necessary bank information and / or the post office address of the buyer .
10.8. In case of withdrawal from the purchase contract by the buyer, every additional contract related to the collective agreement from which the buyer withdrew is also canceled from the beginning. It is not possible to demand from the buyer any costs or other payments that are related to the cancellation of the supplementary contract, except for the reimbursement of costs and payments specified in § 9 par. 3, § 10 par. 3 a 5 Act on Consumer Protection in Distance Selling as prices for the service, if the subject of the contract is the provision of a service and the service has been provided to the fullest.
10.9. Within 14 days from the date of withdrawal from the purchase contract, the buyer is obligated to send the goods back to the address of the operator 's registered office or hand them over without unnecessary delay to the seller or a person authorized by the seller to take over the goods. This does not apply if the seller has suggested that he collects the goods personally or through a person authorized by him. The deadline according to the first sentence of this point of these terms and conditions are considered to have been preserved if the goods were handed over for transport no later than the last day of the deadline.
10.10 . Cash on delivery shipments will not be accepted by the seller. It is recommended to insure the goods during delivery. The seller is obligated without unnecessary delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the buyer all payments received from him on the basis of the purchase contract or in connection with it, including the costs of transport, delivery and shipping fees. The seller is not obligated to return payments to the buyer according to this point of these terms and conditions before the goods are delivered back to the seller or while the buyer does not prove that the goods have been sent back to the seller, unless the seller suggests that the seller will pick up the goods personally or through an authorized person.
10.11. The costs of returning the goods to the seller are to be covered by the buyer. The goods are returned directly to the seller or to a person authorized by the seller to receive the goods. This does not apply if the seller has agreed to bear these costs himself or if he has not fulfilled his obligation under § 3 par . 1 p.m. _ i) Act on Consumer Protection in Distance Selling.
10.12. The buyer is only responsible for the loss in the value of the goods that occurred as a result of such treatment goods that is beyond the scope of handling necessary to determine the properties and functionality of the product. The consumer is not responsible for a loss in the value of the goods if the seller has not fulfilled the information obligation the right of the consumer to withdraw from the contract according to § 3 par . 1 p.m. _ h) Act on Consumer Protection in Distance Selling.
10.13. The seller is obligated to return the purchase price of the goods to the buyer in the same way as the buyer used for his payment, if the buyer does not agree on another way of returning payments without the buyer being required to pay additional fees.
10.14 In accordance with § 7 par. 6 of the Act on Consumer Protection in Distance Selling, the buyer can not withdraw from the contract, the subject of which is :
sale of goods made according to the special requirements of the consumer, custom made goods made to order or goods intended specifically for one consumer,
sale of goods concluded in protective packaging, which is not suitable for return due to health protection or hygiene reasons whose protective packaging was damaged after delivery,
10.15. The provisions of art . 10 of these terms and conditions expressly do not apply to entities that do not meet the definition of consumer as stated in § 2 p . a) of the Law.
11. Final provisions
11.1. In the case of concluding a purchase contract in a written form, any change to it must be in written form
11.2. The contracting parties have agreed that communication between them will take place in the form of e - mail.
11.3. To relations not regulated by these terms and conditions apply the relevant provisions of the Civil Code Act, Act No. 22/2004 Coll. on electronic commerce and on change and amendment to Act No. 128/2002 on State Control of the Internal Market in Consumer Protection on change and amendments to some laws of Act No. 284/2002 Coll of later regulations Act no .102/2014 Coll . on consumer protection and distance sales.
11.4. These terms conditions become effective upon the conclusion of the purchase contract by the buyer.
11.5. Before sending the order, the buyer will be asked to confirm by checking the box that he is familiar with these terms and conditions, has read them, understood their content and agrees with the entirety of them.
12. Alternative dispute resolution
12.1. The buyer has the right to ask the seller for correction, if he feels that the seller violated his rights or did not handle the complaint to his satisfaction. If the seller does not respond to the request within 30 days or responds negatively to it, the consumer can submit a proposal to initiate alternative resolution of the dispute to the subject of alternative resolution disputes ( hereinafter referred to as ARS subject) under Act 391/2015 Coll . Pursuant to § 3 of Act 391/2015 Coll . with ARS subjects bodies authorized legal entities. The consumer can submit a proposal in the manner determined under § 12 of Act 391/2015 Coll . The application can also be submitted online through the RSO alternative dispute resolution platform: HYPERLINK "https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage"
Alternative dispute resolution is reserved exclusively for natural persons, not companies. The resolution of the dispute takes place between the consumer and the sellers who have concluded a distance contract and whose dispute is worth more than EUR 20 . The maximum fee that ARS can demand is EUR 5 from the buyer, to cover expenses .
Attachment no . 1
Withdrawal from a purchase contract concluded at a distance
in accordance with § 7 et seq. Act no . 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the business premises and on the amendment of certain laws
Seller : Projector s. r. o., I No .: 47 49 7211, Hviezdna 1236/7 , Malinovo 900 45, registered in the Commercial Register of the City Court Bratislava III, section: s.r.o. , file number: 172269/B
number : 2023930018
I VAT number : SK 2023930018
Operation : Hviezdna 1236/7, 900 45 Malinovo
Telephone : +421 904 960 756
E-mail: info@loveorpussy.com
Buyer:
Name and surname:
Street address address:
The city:
ZIP CODE
Telephone:
E-mail:
subject of the contract was purchased through the website:
I was sent an order confirmation number:
On day:
Invoice number:
The goods were delivered to me on (day of collection) :
I therefore request a refund ( only one option ) :
of the full value of the invoice (all invoiced goods are subject to withdrawal from the contract)
or
partial value of the invoice (only a certain part of the goods is subject to withdrawal from the contract )
Name of the returned subject of the contract, and the number of pieces (only if you are returning only a part of the subject of the contract):
Required value to return:
Return the requested amount via (leave selected):
by postal order to my address (listed above)
or
by transfer to an account, bank number/ code or IBAN :
If the goods are not part of the shipment, I take note of the fact that the seller is not obliged to return the money within 14 days from the date of delivery of this form, until the goods are delivered to the seller, or I until do not provide proof that these goods have been sent.
I am obliged to send the goods to the seller no later than 14 days from the date of withdrawal from the purchase contract.
On ...................................... Date ........ ..................
........ ..................
Name surname
(signature)
Attachment n.2
Information regarding the buyer 's right to withdraw from the purchase contract
Right to withdraw from the purchase contract
You have the right to withdraw from this purchase contract without giving a reason within 14 days.
The period for withdrawing from the contract expires 14 days from the day when you or a third party designated by you, other than the carrier, received the goods.
When exercising the right to withdraw from the purchase contract, inform us of your decision to withdraw from this purchase contract with a clear statement ( e.g. by letter sent m by mail, fax or e-mail) at the address Seller : K.KO Enterprises sro, I Č O: 46 330 445, Hrdličkova 11 , Bratislava 831 01, registered in the District Register Court of Bratislava I, department : s.r.o. , file number: 75671 /B DI No .: 2023342156 Office : Hrdličkova 11 , Bratislava 831 01 Phone : +421 905 594 840 Email: hello@buffetclothing.com
For this purpose, you can use the sample form for withdrawing from the purchase contract, which can be found as attachment no. 1 of these terms and conditions. If preferred, you can fill out and send a sample form for withdrawing from the purchase contract or any other unequivocal declaration of withdrawal from the purchase contract also electronically via our website [ insert website address]. If you use this option, we will immediately confirm the acceptance of withdrawal from the purchase contract by e-mail or on another durable carrier material.
The withdrawal period from the purchase contract is preserved if you send a notice of exercise of the right to withdraw from the purchase contract before the withdrawal period of the contract expires.
Consequences of withdrawing from the contract
In the event of withdrawal from the purchase contract, we will return all payments that you made in connection with the conclusion of the purchase contract, the purchase price including the costs of delivery of the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method that we offer or to the cost for additional services, if they were the subject of the contract and if these were provided in full. Payments will be returned to you without unnecessary delay and in each case no later than 14 days from the day when your withdrawal from this purchase contract was delivered to us. The return payment will be made in the same way as you used for your payment, unless you have explicitly agreed to a different payment method, and without charging any other fees.
Payment for the purchased goods will be made to you only after delivery of the returned goods back to our address or after presentation of a document proving the return of the goods, depending on which is presented first.
Ship the goods to us or bring them to the address of the company’s registered office without unnecessary delay and in each case no later than 14 days from the date of exercising the right to withdrawal from the contract. The period is considered preserved if you send the goods back before the expiration of the 14 - day period. You bear the direct costs of returning the goods.
We warn you, that in case of withdrawal from the purchase contract, you are responsible for any loss of value of the goods as a result of handling during the time from its delivery to the moment of its return in a way other than what is necessary to determine the nature, properties and functionality of the goods.
